Question 1

I have a device I'd like to donate. Where do I start?

Accepted Answer

Please visit our donationp(undefined)age to follow the instructions on how to fill out the donation form.

Question 2

I'm not sure if my device is usable. Will you take it?

Accepted Answer

We accept all devices, so long as they can still be used to text, call, and/or access the internet. Please check heref(undefined)or types of electronics we accept (e.g. smartphones, non-smartphones, tablets, etc.). If you are still unsure if your device is usable, please contact us (javascript:void(0))and mention any potential issues with it; we will try to address your concern as best as possible.

Question 3

I’m not sure if my device is unlocked. Will you take a phone that is still locked to a carrier?

Accepted Answer

If the phone(s) was purchased from a carrier before 2017, it will most likely be locked to that carrier. Please contact the carrier to unlock the phone and remove all information (including passwords/pins/accounts) from the device(s) before donating. If you are unable to do so, we have a great team of professionals who will ensure your information is removed; however, please note that we are not responsible for any information on the phones.

Question 4

I have chargers and/or other accessories to donate, but not the device to match. Will you take it?"

Accepted Answer

Absolutely! Although you may not have the matching device, other donors may provide devices that may require your chargers and/or other accessories. As your donations come in, we will match the devices to their accessories and try our best to ensure that the recipient receives all necessary accessories for the device they are given.

Question 5

Where can I drop off my donations?

Accepted Answer

You may drop off your device at one of our drop-off locations (Ontario o(undefined)r Quebec)(undefined) during work hours. To drop off your device, you must first set up a time with us at your preferred drop off location in our google form.(undefined)

Question 6

Do you pick up?

Accepted Answer

We have paused our tech pick ups for the moment. We'll be sure to update our website should this service resume in the future!

Question 7

I have a device that's not listed, but I'd like to donate it. Can I?"

Accepted Answer

Although we would love to collect your donations for other target populations, the devices listed on our donation form are those that are going to people experiencing unstable housing. If your device is not listed, we have been advised that it is better to not donate it to this population and we will not be able to accept it at this time.